The Globe and Mail: Air Canada, WestJet get 'good news' from demise

The Globe and Mail: Air Canada, WestJet get 'good news' from demise

Beside the obvious concern over increased fares, the demise of JetsGo leaves CanTraveller wondering how Air Canada will manage to further reduce customer service. Until now, every major event in the Canadian Airline industry has seen Air Canada punish it's customers by making their travel experience a little bit worse. Shortly after the Canadian Airlines merger, CanTraveller had occasion to talk to a former Canadian VP who had recently moved over to Air Canada. "Some of the new airline's policies seem to be nothing more than punitive measures against their customers," we commented. "That's the way it seems to us, too," she confided. Aparently there's a term for new Air Canada policies that appear to have no logical basis: RWI: "Rober Wants It". Dare we ask what new RWI's this next step in industry consolidation will bring?