Via Rail Billing

CanTraveller noticed, recently that we had been over-billed by Via Rail for travel by one of our contractors. The ticket was purchased on a company credit card and we were overbilled by almost $100 dollars. When contacted, Via Rail immediately recognized their mistake and admitted that they had, indeed over-charged. However, without the ticket stub they were unwilling to process a credit. Our contractor had not retained the stub.

"You mean you can see that we were over-charged for the ticket, but you still cannot process a credit for us?" We asked. "That's not our policy." was the repeated reply.

While still awaiting resolution of this issue with customer service, CanTraveller received a call from Via Rail. It seems that on a recent purchase, we were UNDER-charged by $125. "We need your authorization to process the additional charge to your credit card," we were informed.

"I'm sorry," we replied. "That's not our policy." The poor agent at Via who called us didn't know what to say. After a couple of futile attempts to reason with us, all of which illicited the same response, they gave up.

Frequent Via travellers take heart: in the end, their billing errors should even out.